ANEW Hotels & Resorts: Receptionist in Pretoria

ANEW Hotels & Resorts:

ANEW Hotels & Resorts is a prominent player in the hospitality industry, offering a seamless blend of luxury, service, and efficiency. With a deep-rooted family business heritage dating back to 1952, ANEW Hotels & Resorts has emerged as a beacon of modern hospitality, prioritizing guest satisfaction above all else. Our portfolio includes 14 properties across key regions in South Africa, including Gauteng, KwaZulu-Natal, Mpumalanga, Western Cape, and North-West Province.

Driven by a commitment to growth and excellence, we have weathered the challenges posed by the pandemic, expanding our operations and solidifying our position in the market. At the heart of our success lie our core values: Honesty, Integrity, Teamwork, Excellence, and Courage (HITEC), which guide us in delivering unparalleled experiences to our guests. Our team, deeply entrenched in a culture of family and attention to detail, takes pride in offering a personalized touch to every interaction.

ANEW Hotels & Resorts is a distinguished player in the hospitality industry, renowned for its commitment to providing guests with exceptional experiences. With roots dating back to 1952, ANEW Hotels & Resorts has evolved from a family-driven business into a dynamic force in South Africa’s hospitality landscape. The company boasts a portfolio of 14 properties strategically located across key regions, including Gauteng, KwaZulu-Natal, Mpumalanga, Western Cape, and North-West Province.

Despite the challenges posed by the pandemic, ANEW Hotels & Resorts has demonstrated resilience and agility, expanding its operations and solidifying its position in the market. This growth trajectory underscores the company’s unwavering dedication to its core values: Honesty, Integrity, Teamwork, Excellence, and Courage (HITEC). These values serve as guiding principles, shaping every aspect of the organization’s operations and interactions.

ANEW Hotels & Resorts prides itself on fostering a culture of family and attention to detail. The company’s team members are deeply committed to delivering personalized experiences to every guest, ensuring that their needs are met with warmth and efficiency. This emphasis on exceptional service has earned ANEW Hotels & Resorts a reputation for excellence in the industry.

Headquartered in Centurion, Gauteng, ANEW Hotels & Resorts operates with a strong core team comprising individuals with extensive experience in the hotel industry. The company’s head office oversees critical functions such as finance, operations, sales, marketing, and revenue management, ensuring seamless coordination across all properties.

In addition to its commitment to guest satisfaction, ANEW Hotels & Resorts places a premium on sustainability and mutually beneficial partnerships. The company seeks out strategic properties where long-term relationships can be cultivated, driving sustainable growth and fostering mutually beneficial outcomes for all stakeholders.

ANEW Hotels & Resorts embodies the essence of modern hospitality, offering guests a harmonious blend of service, luxury, and efficiency. With a rich history, a commitment to excellence, and a forward-thinking approach, ANEW Hotels & Resorts continues to set the standard for hospitality in South Africa and beyond.

Job Position: Receptionist (Gauteng, Pretoria)

The profession of a receptionist plays a crucial role in various industries, including hospitality, healthcare, corporate offices, educational institutions, and many others. Receptionists serve as the initial point of contact for visitors, clients, and customers, making them instrumental in creating a positive first impression of an organization. Here’s a more detailed explanation of the profession in general:

1. Frontline Customer Service: Receptionists are responsible for greeting guests and visitors in a friendly and welcoming manner. They provide information about the organization, answer inquiries, and direct individuals to the appropriate departments or personnel. In essence, receptionists serve as ambassadors for the company, delivering exceptional customer service to everyone who interacts with them.

2. Administrative Support: Beyond welcoming guests, receptionists perform various administrative tasks to ensure the smooth functioning of the office or establishment. This includes managing incoming and outgoing correspondence, scheduling appointments, maintaining records, and organizing meetings or events. Receptionists often act as gatekeepers, screening calls and managing inquiries to ensure efficient communication flow within the organization.

3. Multitasking and Time Management: Receptionists must excel at multitasking and managing their time effectively. They often juggle multiple responsibilities simultaneously, such as answering phone calls, attending to visitors, and completing administrative duties. Strong organizational skills and the ability to prioritize tasks are essential for success in this role.

4. Communication Skills: Effective communication is paramount for receptionists. They must possess excellent verbal and written communication skills to interact professionally with visitors, colleagues, and clients. Clear and concise communication ensures that information is relayed accurately and efficiently, contributing to positive customer experiences and organizational effectiveness.

5. Technology Proficiency: In today’s digital age, receptionists often utilize various technology tools and software to perform their duties efficiently. This may include operating multi-line phone systems, managing email correspondence, scheduling appointments using digital calendars, and using office productivity software for administrative tasks. Proficiency in relevant technology is essential for maximizing productivity in the role.

6. Professionalism and Discretion: Receptionists serve as the face of the organization and are expected to maintain a high level of professionalism at all times. They handle sensitive information with discretion and confidentiality, respecting the privacy of clients, colleagues, and the organization. Upholding professional standards contributes to building trust and credibility with stakeholders.

7. Adaptability and Flexibility: The role of a receptionist is dynamic, requiring adaptability and flexibility to handle unforeseen situations and changing priorities. Receptionists must be prepared to handle unexpected challenges calmly and efficiently, adjusting their approach as needed to meet the needs of the organization and its visitors.

Receptionists play a vital role in various industries, serving as the first point of contact for visitors and providing essential administrative support to the organization. Their proficiency in customer service, communication, organization, and technology contributes to the smooth operation of the office and the overall success of the business.

ANEW Hotel Hatfield, located in Gauteng, Pretoria, is currently seeking a dedicated Receptionist to join our team. As the first point of contact for our guests, the Receptionist plays a pivotal role in ensuring a seamless and welcoming experience. This full-time, entry-level position offers an exciting opportunity to contribute to the success of our hotel while gaining valuable experience in the hospitality industry.

Benefits:

• Competitive salary commensurate with experience
• Opportunities for career growth and development within the company
• Comprehensive training programs to enhance skills and capabilities
• Access to employee discounts and benefits
• Friendly and supportive work environment
• Exposure to diverse clientele and cultures

Eligibility:

• Minimum educational qualification: High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficiency in phone etiquette and receptionist duties
• Ability to work effectively in a fast-paced environment
• Attention to detail and strong organizational skills
• Prior experience in a similar role is advantageous but not mandatory

Requirements:

• Resume/CV highlighting relevant experience and qualifications
• Cover letter expressing interest in the position and suitability for the role

How to Apply: Interested candidates are invited to submit their application via email to hatfieldres@anewhotels.co.za, including their resume/CV and cover letter. Please ensure to indicate the job title “Receptionist (Gauteng, Pretoria)” in the subject line of the email.

Closing Date: N/A

Official Contact:

ANEW Hotel Hatfield

Phone: +27 12 362 7077

Email: hatfieldres@anewhotels.co.za

Address: 1054 Burnett St, Hatfield, Pretoria, 0028

Website: https://anewhotels.com/