Website Catch Recruit
Catch Recruit
Catch Recruit is a leading recruitment agency based in Sandton, South Africa, dedicated to connecting talented individuals with exceptional career opportunities. With a focus on matching skilled professionals with dynamic companies, Catch Recruit is committed to facilitating mutually beneficial partnerships that drive success and innovation.
Job Positions: IT Operations Administrator
Location: Sandton, South Africa
Ref Number: CR2024-001
An IT Operations Administrator plays a crucial role in ensuring the smooth functioning of an organization’s IT infrastructure and systems. They are responsible for managing various IT tasks, providing technical support to internal teams and end-users, and maintaining IT assets to optimize efficiency and productivity. Here’s an in-depth look at the profession:
1. Technical Support:
- IT Operations Administrators are the first point of contact for addressing IT-related issues and troubleshooting technical problems faced by users.
- They provide prompt and efficient resolution to ensure minimal disruption to business operations.
- This may involve diagnosing hardware or software problems, configuring systems, and providing guidance on usage and best practices.
2. Ticket Management:
- IT Operations Administrators maintain a meticulous approach to ticket management, ensuring all IT-related tickets are logged, prioritized, and resolved in a timely manner.
- They analyze ticket data to identify recurring issues or areas of inefficiency and recommend solutions for long-term fixes and process improvements.
- By managing tickets effectively, they contribute to the overall optimization of workflows and user satisfaction.
3. Learning and Development:
- The IT landscape is constantly evolving, and IT Operations Administrators must stay updated on new technologies, tools, and processes.
- They engage in continuous learning and professional development to enhance their skills and adapt to changing IT environments.
- This role offers opportunities for further education, particularly in Microsoft systems such as Exchange, SharePoint, and Teams, as well as automation technologies.
4. Automation:
- Embracing an automation mindset is essential for IT Operations Administrators to streamline processes and minimize manual tasks.
- They leverage automation tools and technologies, such as Power Automate, to automate repetitive tasks, improve efficiency, and reduce the risk of errors.
- By automating routine operations, they free up time for more strategic initiatives and focus on driving innovation within the organization.
5. Collaboration:
- IT Operations Administrators collaborate effectively with teams from different functional areas, fostering cooperation and communication to achieve common IT goals.
- They work closely with IT support teams, system administrators, and other stakeholders to address technical challenges and implement solutions.
- Effective collaboration ensures alignment between IT initiatives and business objectives, driving overall success and efficiency.
6. Asset Management:
- Efficient and accurate management of IT assets is essential for IT Operations Administrators.
- They oversee the procurement, deployment, and maintenance of IT equipment, ensuring users have access to the best-quality resources to perform their roles effectively.
- Additionally, they manage IT inventory and work with vendors to optimize asset lifecycle management and minimize costs.
Benefits:
- Competitive salary package
- Opportunities for continuous learning and development
- Exposure to cutting-edge technologies and processes
- Collaborative work environment
- Full-time permanent position
Eligibility:
- Degree or Diploma specializing in IT/Informatics
- Previous experience in IT support and asset management is advantageous
- Proficiency in Microsoft systems (Exchange, SharePoint, Teams) or similar software is beneficial
- Non EE/AA
Requirements:
- Dynamic Automation Mindset: Enthusiasm for automation and process improvement with a proactive approach to identifying opportunities for optimization.
- Self-Driven Problem Solver: Initiative and motivation to learn and excel in the role. The ability to work independently and take ownership of tasks.
- Attention to Detail
- Personable and Engaging
- Professional communication
Duties & Responsibilities:
- Technical Support: Providing internal teams and end-users with prompt and efficient resolution of IT-related issues.
- Ticket Management: Logging, prioritizing, and resolving IT tickets, identifying problem areas and suggesting long-term solutions for process improvement.
- Learning and Development: Continuously learning and adapting to new technologies and processes, particularly in Microsoft systems such as Exchange, SharePoint, and Teams.
- Automation: Embracing an automation mindset to streamline processes and minimize manual tasks, utilizing tools like Power Automate.
- Collaboration: Engaging effectively with teams from different functional areas to achieve common goals.
- Asset Management: Efficiently and accurately managing IT assets, providing users with quality equipment and maintaining the storeroom in an orderly fashion.
How to Apply:
Interested candidates are invited to apply online through Pnet or by contacting us directly via phone or email. Please submit your resume/CV along with a cover letter highlighting your relevant experience and why you believe you are a suitable candidate for the role.
Closing Date: N/A
Official Contact:
Catch Recruit 1234 Sandton, South Africa
Phone: +27 82 651 4707
Email: info@catchrecruit.com
Website: www.catchrecruit.com
Join our team at Catch Recruit and take the next step in your IT career!
To apply for this job please visit www.pnet.co.za.