Website Clicks Group
Recruiter/Employer:
Clicks Group Limited is a renowned health and beauty retailer, committed to delivering service excellence and enhancing the customer experience. With a strong presence in South Africa, we take pride in offering a wide range of products and services tailored to meet the diverse needs of our customers.
Clicks Group Limited is a prominent retail company based in South Africa, specializing in health and beauty products. Here’s a more detailed overview of the company profile:
Company Overview:
Founded in 1968, Clicks Group Limited has grown to become one of South Africa’s leading retail pharmacy, health, and beauty chains. The company operates through various store formats, including Clicks stores, which offer a wide range of health, beauty, and wellness products, as well as Clicks Pharmacy outlets, providing pharmaceutical and healthcare services.
Mission and Values:
Clicks Group is dedicated to providing exceptional service and products to its customers. The company’s mission revolves around enhancing the health and well-being of the communities it serves by offering quality products, professional advice, and accessible healthcare solutions.
Clicks Group values:
- Service Excellence: Clicks is committed to delivering outstanding service to its customers, ensuring they receive expert advice and assistance with their health and beauty needs.
- Integrity: The company operates with integrity and honesty in all its interactions, maintaining trust with customers, suppliers, and employees.
- Innovation: Clicks continually seeks innovative solutions to meet the evolving needs of its customers, staying ahead of industry trends and advancements.
- Respect: Clicks values diversity and respects the unique contributions of its employees, customers, and communities.
- Sustainability: Clicks is dedicated to sustainable business practices, aiming to minimize its environmental impact and contribute positively to society.
Store Environment:
Clicks stores provide a welcoming and inclusive environment for customers, with well-organized displays and knowledgeable staff members ready to assist. The stores offer a diverse range of products, including skincare, haircare, makeup, vitamins, supplements, and over-the-counter medications.
Community Engagement:
Beyond its retail operations, Clicks Group is actively involved in community engagement initiatives, supporting health and wellness programs, educational initiatives, and sustainable development projects.
Employment Opportunities:
Clicks Group provides various employment opportunities across its retail and corporate divisions. The company values employee development and offers comprehensive training programs, career advancement opportunities, and competitive benefits packages.
Clicks Group Limited stands as a trusted retailer in the South African market, dedicated to enhancing the health, beauty, and well-being of its customers while operating with integrity and commitment to service excellence.
Job Positions: Shop Assistant / Cashier
Locations: Various locations across South Africa
Ref Numbers: CLKSA2024SA01
The profession of a Shop Assistant / Cashier plays a crucial role in the retail industry, particularly in stores like Clicks Group Limited that specialize in health and beauty products. Here’s a more detailed explanation of the profession:
Role and Responsibilities:
- Customer Service: Shop Assistants / Cashiers are often the first point of contact for customers. They greet customers, answer questions about products, and provide assistance in locating items within the store. Exceptional customer service is paramount in this role to ensure a positive shopping experience.
- Point of Sale Operations: Shop Assistants / Cashiers operate the point of sale (POS) system to process transactions accurately and efficiently. This includes scanning merchandise, totaling purchases, processing payments (cash, credit/debit cards, vouchers), and issuing receipts.
- Cash Handling: Handling cash securely and accurately is a critical aspect of the job. Shop Assistants / Cashiers must count cash drawers at the beginning and end of shifts, reconcile transactions, and maintain proper cash handling procedures to prevent discrepancies.
- Promotions and Loyalty Programs: Shop Assistants / Cashiers are responsible for promoting sales, discounts, and special offers to customers. They may also enroll customers in loyalty programs, like Clicks’ clubcard, and explain the benefits of membership.
- Merchandising and Housekeeping: Keeping the store well-organized and visually appealing is essential. Shop Assistants / Cashiers may assist with merchandising tasks such as restocking shelves, arranging displays, and ensuring products are properly labeled and priced.
- Product Knowledge: A good understanding of the products sold in the store is necessary to assist customers effectively. Shop Assistants / Cashiers should stay informed about product features, benefits, and promotions to provide accurate information to customers.
Skills and Qualifications:
- Customer Orientation: A strong focus on customer satisfaction and the ability to engage with customers in a friendly and helpful manner.
- Communication: Good verbal communication skills are essential for interacting with customers and colleagues effectively.
- Numeracy: Basic math skills are required for handling cash transactions and calculating totals.
- Computer Literacy: Familiarity with POS systems and basic computer skills are necessary for operating the point of sale system.
- Organization: The ability to multitask, prioritize tasks, and maintain a tidy work environment.
- Problem-Solving: Quick thinking and the ability to resolve customer inquiries or concerns efficiently.
- Teamwork: Collaboration with colleagues to ensure smooth store operations and customer service delivery.
Career Development:
While a Shop Assistant / Cashier position may serve as an entry-level role in the retail industry, it can also provide opportunities for career advancement. With experience and additional training, individuals may progress to roles such as Shift Supervisor, Assistant Store Manager, or even Store Manager.
Shop Assistants / Cashiers play a vital role in ensuring the smooth operation of retail stores, providing excellent customer service, and contributing to a positive shopping experience for customers.
Benefits:
- Competitive salary
- Comprehensive training and development programs
- Opportunities for career advancement within the organization
- Employee discounts on products
- Health and wellness benefits
- Dynamic and supportive work environment
Eligibility:
Minimum requirements:
- Experience: Desirable: Previous experience in a customer-facing role within a retail/FMCG store operations environment.
- Education: Essential: Grade 12. Desirable: Maths 50% and English 50% at Grade 12 level.
Requirements:
- Strong customer orientation and interpersonal skills
- Basic maths calculations proficiency
- Understanding of stock management procedures
- Good communication skills
- Computer literacy
- Ability to work efficiently in a fast-paced environment
- Availability to work flexible hours, including weekends and holidays
Vacancy:
As a Shop Assistant / Cashier at Clicks, you will play a crucial role in delivering service excellence and ensuring a positive customer experience. Your responsibilities will include efficiently executing operational activities at the point of sale, maintaining accuracy during transactions, promoting the Clicks’ clubcard, and providing superior customer service. Additionally, you will be responsible for merchandising and maintaining general housekeeping duties according to store standards.
How to Apply:
To apply for this position, please submit your resume/CV along with a cover letter highlighting your relevant experience and qualifications to service@clicks.co.za. Please include the reference number CLKSA2024SA01 in the subject line of your email. Alternatively, you can visit our official website at clicksgroup.co.za/careers to apply online.
Closing Date:
The deadline for applications is not available.
Official Contact:
For inquiries or further information, please contact us at:
Clicks Group Limited
Cnr. Searle and Pontac Streets
PO Box 5142
Cape Town 8000
South Africa
Call: +27 21 460 1911
Email: service@clicks.co.za
Official website: clicksgroup.co.za
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