Faircape Vacancies: Waiter in Claremont

Faircape Restaurant and Catering – Waiter Position

Company Overview: Faircape Restaurant and Catering, a division of Faircape Life retirement villages, operates across six prime locations within the Western Cape region of South Africa. As part of the Faircape Group, we are committed to providing exceptional dining experiences to residents and patients within our retirement villages and healthcare centers. Our broader group encompasses various sectors including retirement living, healthcare, property management, utility management, internet services, surveillance technology, and real estate. With a focus on excellence and innovation, Faircape Group has been serving the community since 1984, striving to deliver premium services and enhance the quality of life for our clientele.

Faircape Restaurant and Catering operates as part of the broader Faircape Group, a diversified conglomerate with a rich history dating back to 1984. Faircape Group’s primary focus spans across various sectors including retirement living, healthcare, property management, utility management, internet services, surveillance technology, and real estate. Here’s a more detailed explanation of each business division within the Faircape Group:

1. Retirement Living: Faircape Group owns and manages six luxury retirement communities located across the Western Cape region of South Africa. These retirement villages offer premium living arrangements for senior citizens and often include various amenities and services to enhance residents’ quality of life. Additionally, Faircape Group’s retirement division encompasses construction and catering businesses, ensuring that residents have access to well-built facilities and quality dining experiences.
2. Healthcare: Faircape Group is one of the leading providers of private healthcare services in South Africa. The group operates fully accredited Faircape Healthcare Centres, strategically situated within its retirement villages. These healthcare centers offer a comprehensive range of services including 24/7 sub-acute care, palliative care, frail care, respite care, long-term care, and rehabilitation. By integrating healthcare facilities within its retirement communities, Faircape Group aims to provide residents with easy access to quality medical services.
3. Property Management Services: With over 30 years of experience in the Cape Town property development industry, Faircape Group has established itself as an expert in property management. The group offers property management services to Body Corporates, Homeowners Associations, and Sectional Title Schemes, ensuring efficient management of residential complexes and estates.
4. Utility Management: Faircape’s Utility Management and Energy Solutions division specialize in managing water utilities, implementing solar power solutions, energy management, and providing alternative power generation options. These services are available to both residential and commercial properties, with the aim of reducing expenses, increasing efficiency, and promoting environmental sustainability.
5. Fibre and Wireless Internet: Faircape Group’s Internet Service Provider (ISP) collaborates with leading infrastructure providers to offer reliable high-speed fibre internet services to business parks and residential developments. By providing advanced connectivity solutions, Faircape Group aims to meet the growing demand for high-quality internet services.
6. Surveillance Services: Faircape Group’s security surveillance business division offers tailor-made security solutions for residences and businesses. Leveraging advanced video analytics technology, the group provides proactive security measures to protect properties, secure perimeters, and identify potential threats.
7. Property Insurance: Faircape Group’s property insurance division streamlines the claims process for portfolio managers, trustees, and body corporates, ensuring compliance with insurance requirements and facilitating efficient claims resolution.
8. Real Estate: Faircape Group’s real estate division specializes in property sales and leasing across Cape Town. The division adheres to the highest standards of the property industry, offering residential and commercial rentals and sales services.

Faircape Group’s mission is to consistently achieve excellence in every aspect of its business operations, delivering exceptional customer experiences through innovative technology and efficient operational systems. With a commitment to empowerment, training, and motivation of its staff, Faircape Group continues to strive for excellence and expansion in emerging growth areas within the industry.

Job Position: Waiter

Location: Tokai Estate, Western Cape, South Africa

Reference Number: FRCTK-WAITER-2024

The profession of a waiter is a critical role within the hospitality industry, playing a vital part in ensuring that guests have a positive dining experience. Here’s a more comprehensive explanation of the profession:

Role and Responsibilities:

• Customer Service: Waiters are responsible for providing excellent customer service to guests. This includes greeting customers, taking their orders, answering questions about the menu, and ensuring that their dining experience is enjoyable and satisfactory.
• Order Taking: Waiters take orders from customers, accurately recording their preferences and any special requests. They communicate orders to the kitchen staff and ensure that meals are prepared according to the customer’s specifications.
• Food and Beverage Service: Waiters serve food and beverages to customers, presenting dishes in an appealing manner and ensuring that they are delivered promptly and at the correct temperature. They may also recommend food and beverage pairings and offer suggestions based on customer preferences.
• Table Maintenance: Waiters are responsible for maintaining clean and tidy dining areas. This includes setting tables with utensils, napkins, and condiments, clearing dishes and glassware between courses, and resetting tables for the next guests.
• Handling Payments: Waiters process payments from customers, accurately totaling bills, processing credit card transactions, and handling cash payments. They may also provide customers with receipts and process any additional requests such as splitting bills.
• Customer Assistance: Waiters assist customers with any additional needs or requests they may have during their dining experience. This may include providing information about the restaurant’s facilities, accommodating special dietary requirements, or addressing any concerns or complaints.

Skills and Attributes:

• Excellent Communication: Waiters must have strong communication skills to interact effectively with customers, colleagues, and kitchen staff. They should be able to communicate clearly and courteously, ensuring that customer needs are understood and met.
• Attention to Detail: Waiters must pay close attention to detail to accurately record customer orders, maintain table settings, and ensure that dishes are served correctly. Attention to detail also extends to handling payments and providing accurate bills.
• Multitasking: Waiters often juggle multiple tasks simultaneously, such as taking orders, serving food, and attending to customer requests. They should be able to prioritize tasks effectively and manage their time efficiently.
• Teamwork: Waiters work closely with other restaurant staff, including kitchen staff, bartenders, and host/hostesses. They should be able to collaborate effectively as part of a team to ensure smooth service and a positive customer experience.
• Professionalism: Waiters should present themselves professionally at all times, maintaining a neat and tidy appearance and adhering to the restaurant’s dress code. They should also demonstrate professionalism in their interactions with customers, colleagues, and management.
• Problem-Solving: Waiters may encounter various challenges during their shift, such as handling customer complaints or addressing issues with orders. They should be able to think quickly and effectively to resolve problems and ensure customer satisfaction.

Career Opportunities:

• The role of a waiter can serve as an entry-level position within the hospitality industry, providing valuable experience and opportunities for career advancement.
• Experienced waiters may progress to supervisory or management roles within a restaurant, such as head waiter, restaurant manager, or food and beverage manager.
• Some waiters may choose to specialize in specific areas of hospitality, such as fine dining, banquet service, or wine service, by pursuing additional training or certifications.
• The skills and experience gained as a waiter are transferable to various other roles within the hospitality industry, including catering, hotel management, event planning, and customer service.

The profession of a waiter requires a combination of excellent customer service skills, attention to detail, multitasking ability, and professionalism. Waiters play a crucial role in creating memorable dining experiences for guests and contribute to the overall success of a restaurant or hospitality establishment.

Benefits:

• Competitive salary: Starting from R 6,000 Cost to Company per month
• Fixed salary structure (no tips)
• Opportunities for growth and advancement within a reputable organization
• Comprehensive training and development programs
• Access to employee benefits such as healthcare and retirement plans
• Dynamic and supportive work environment within a diverse team
• Opportunity to work in a renowned establishment known for its commitment to excellence in service

Eligibility:

• Proven experience as a Waiter in a similar setting
• Bartending and Barista experience advantageous
• Excellent customer service skills with a strong focus on guest satisfaction
• Ability to work collaboratively as part of a team
• Good interpersonal and communication skills
• Knowledge of serving etiquette and basic wine knowledge preferred
• Clear health, criminal, and credit records
• Contactable references from previous employers

Requirements:

• Resume/CV highlighting relevant experience
• Cover letter expressing interest and suitability for the position
• Copies of relevant certifications or training (if applicable)
• Valid identification documents

How to Apply: Interested candidates are invited to apply via the Faircape Group’s official website careers portal. Please ensure to attach all required documents including your resume/CV, cover letter, and any relevant certifications. Incomplete applications may not be considered. Apply here: Faircape Careers Portal

Closing Date: Applications must be submitted no later than [Insert Closing Date Here]. Late applications will not be accepted.

Official Contact: For inquiries or further information regarding the application process, please contact:

Human Resources Department Faircape Group

Email: hr@faircape.co.za

Phone: +27 21 815 5700

Address: 5th Floor, The Terraces, 25 Protea Road, Claremont 7708 Postal Address: Postnet Suite 63, Private Bag X1005, Claremont 7735

Note: Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.