Hollywoodbets Vacancies: Mobile Clerk in Umtata

Job Posting: Mobile Clerk (Branch) at Hollywoodbets

Recruiter/Employer: Hollywoodbets is a renowned sports and entertainment betting operator that originated in Durban, South Africa. With a humble beginning, Hollywoodbets has evolved into a dominant brand operating across Africa and the United Kingdom. Our commitment to excellence, innovation, and community support has propelled us to the forefront of the industry. At Hollywoodbets, we believe in limitless possibilities, and we invite individuals who are passionate about sports, entertainment, and customer service to join our Purple Team.

Hollywoodbets is a prominent sports and entertainment betting operator headquartered in eThekwini, KwaZulu-Natal, South Africa. Established in 2000, the company has grown from its modest origins in Durban to become one of the leading brands in the industry, boasting a significant presence across Africa and the United Kingdom.

Core Business: Hollywoodbets primarily focuses on providing a diverse range of betting options to its customers. Whether through its upmarket retail branches or online platforms, the company offers convenient and stylish avenues for clients to place bets on various sports and entertainment events.

Product Offerings: The company’s extensive product offerings cater to a wide range of preferences and interests. These include:

1. Sports Betting: Hollywoodbets allows customers to bet on all major sports events, offering a comprehensive selection of betting options.
2. Horse Racing: With a strong focus on horse racing, Hollywoodbets provides enthusiasts with the opportunity to wager on races from around the world.
3. Online Casino: In addition to sports betting, the company also offers an online casino platform featuring a variety of popular casino games.
4. Mobile Betting: Hollywoodbets has invested in mobile betting technologies, enabling customers to place bets conveniently via mobile applications.

Expansion and Partnerships: In recent years, Hollywoodbets has expanded its reach beyond South Africa, venturing into international markets such as the United Kingdom, Ireland, and Mozambique. The company has forged partnerships with local and international entities, including sports teams and leagues, to enhance its brand presence and engagement with customers.

Community Engagement: Hollywoodbets is deeply committed to corporate social responsibility and community development. Through its Hollywood Foundation, the company initiates and supports various projects aimed at improving the lives of individuals and communities. These initiatives include sports development programs, educational support, and community upliftment projects.

Values: The success of Hollywoodbets is built upon its core values, which guide its operations and interactions with stakeholders. These values include:

• Service Excellence: Commitment to delivering exceptional service to customers.
• Commitment: Dedication to achieving goals and objectives with integrity and determination.
• Innovation: Embracing creativity and innovation to drive continuous improvement.
• Enthusiasm: Fostering a culture of passion and enthusiasm among employees.
• Accountability: Taking responsibility for actions and decisions.
• Ubuntu: Upholding the principles of humanity, compassion, and community spirit.

Employee Experience: Hollywoodbets provides its employees with opportunities for growth and development within the company. Comprehensive training and development programs are offered to equip employees with the skills and knowledge needed to excel in their roles. The company fosters a dynamic and vibrant work environment where employees are encouraged to innovate, collaborate, and contribute to the company’s success.

Hollywoodbets is not just a betting operator but a company deeply invested in its employees, customers, and communities. Through its commitment to excellence, innovation, and social responsibility, Hollywoodbets continues to make a positive impact in the sports and entertainment industry.

Job Position: Mobile Clerk (Branch)

Location: Umtata, Eastern Cape, South Africa
Reference Number: HB-UMT-MOB-001

A Mobile Clerk (Branch) serves as a frontline representative of Hollywoodbets, responsible for engaging with customers and promoting the mobile betting platform offered by the company. This role typically operates within the physical branches of Hollywoodbets, where customers visit to place bets or inquire about betting services.

Key Responsibilities:

1. Sales and Marketing: The primary responsibility of a Mobile Clerk is to drive mobile sales by actively promoting the company’s mobile betting services to prospective and existing customers. This involves engaging with customers, explaining the benefits of using the mobile platform, and persuading them to sign up for mobile betting accounts.
2. Customer Acquisition: Mobile Clerks are tasked with registering new customer accounts on the mobile platform. This includes assisting customers with the registration process, verifying their identity in compliance with regulatory requirements, and ensuring all necessary documentation is completed accurately.
3. Customer Assistance: Mobile Clerks provide assistance and support to customers using the mobile betting platform. This may involve guiding customers on how to navigate the mobile application, placing bets, accessing account features, and troubleshooting any issues they encounter.
4. FICA Compliance: As part of the registration process, Mobile Clerks are responsible for collecting and processing FICA (Financial Intelligence Centre Act) documentation from customers to verify their identity and comply with regulatory requirements.
5. Cash Management: In some cases, Mobile Clerks may be involved in handling cash transactions related to mobile betting, such as processing top-up voucher sales or facilitating withdrawals for customers.
6. Reporting and Administration: Mobile Clerks maintain accurate records of customer transactions, sales activities, and other relevant data. They may be required to generate reports for management and assist with administrative tasks as needed.

Skills and Qualifications:

• Sales and Marketing Skills: A strong aptitude for sales and marketing is essential for effectively promoting mobile betting services and persuading customers to sign up.
• Communication Skills: Excellent communication skills are necessary for engaging with customers, explaining betting concepts, and providing assistance in a clear and professional manner.
• Customer Service Skills: A customer-centric approach and the ability to deliver high-quality service are crucial for building positive relationships with customers and enhancing their overall experience.
• Technical Proficiency: Familiarity with mobile applications and technology is beneficial for assisting customers with mobile betting transactions and troubleshooting technical issues.
• Attention to Detail: Given the regulatory requirements associated with FICA compliance and cash management, strong attention to detail is important to ensure accuracy and compliance in documentation and transactions.

Career Path and Development:

A role as a Mobile Clerk (Branch) can serve as a starting point for individuals interested in pursuing a career in the gambling facilities and casinos industry or related fields such as sales, customer service, or marketing. With experience and performance, opportunities for advancement may arise within the company, leading to roles with increased responsibilities and leadership opportunities.

Benefits:

• Competitive salary package
• Opportunity for career advancement within a rapidly expanding company
• Comprehensive training and development programs
• Dynamic and vibrant work environment
• Employee benefits package

Eligibility:

• Minimum educational qualification: High School Diploma or equivalent
• Previous experience in sales, marketing, or promotional activities preferred
• Availability to work flexible hours, including weekends and shifts
• Must be legally eligible to work in South Africa

Requirements:

• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, target-driven environment
• Proficiency in operating systems and mobile applications
• Familiarity with sales techniques and promotional strategies
• Attention to detail and accuracy in handling customer accounts and documentation

Vacancy Details: The Mobile Clerk (Branch) will be responsible for achieving daily, weekly, and monthly mobile sales targets, as well as other objectives related to expanding the mobile customer base. Key responsibilities include:

• Promoting the mobile brand to prospective and existing customers
• Registering new customer accounts and processing FICA registration documents
• Guiding customers on how to use the mobile application for betting
• Ensuring compliance with cash management procedures and reporting any discrepancies
• Managing clock-in times and adhering to time management practices
• Providing support to other branches and stores as required

How to Apply: Interested candidates who meet the eligibility criteria are invited to apply online through our career portal at Hollywoodbets Careers. Please ensure to attach a copy of your updated resume and any relevant certifications or documents.

Closing Date: N/A

Official Contact: For inquiries or further information, please contact our Human Resources department at:

• Email: hr@hollywoodbets.com
• Phone: +27 87 353 7634
• Address: Hollywoodbets Head Office, 6 Tetford Cir, eThekwini, KwaZulu-Natal 4319, South Africa

Join Hollywoodbets and be part of a winning team that is dedicated to delivering excellence in the sports and entertainment betting industry. Apply now and take your career to new heights!