- Full Time
- Stellenbosch
Website Hyundai Automotive South Africa
Recruiter/Employer: Hyundai Automotive South Africa, in partnership with Motus Corporation, is a leading player in the automotive industry, dedicated to meeting the needs of customers and providing the highest levels of service. With a wide network of dealerships across Southern Africa, including Namibia and Botswana, Hyundai has earned a reputation for excellence in customer service. Since its founding in 1946 in Seoul, Korea, Hyundai has embraced a passion for progress, becoming a world leader in various sectors, including motor vehicle manufacturing.
Hyundai Automotive South Africa, in collaboration with Motus Corporation, stands as a prominent figure in the automotive sector, particularly in Southern Africa, including regions like Namibia and Botswana. With a focus on meeting customer needs and delivering top-notch service, Hyundai has built a reputation for excellence in the industry.
The company’s commitment to providing a comprehensive ownership experience encompasses everything from vehicle purchase to servicing and parts availability. This dedication extends across its vast network of over 110 dealerships in Southern Africa, reflecting a strong presence and commitment to customer care.
Many of the dealerships within the Hyundai network boast a rich history and esteemed reputation in the motor trade, showcasing the dedication and expertise that form the cornerstone of their customer-centric approach. This legacy serves as a solid foundation for maintaining high standards of service and satisfaction.
Founded in 1946 in Seoul, Korea, Hyundai derives its name from the phrase ‘Modern era,’ reflecting its commitment to progress and innovation from its inception. Over the years, Hyundai has diversified its portfolio, becoming a global leader in various industries, including motor vehicle manufacturing, consumer electronics, oil rigs, and infrastructure projects.
Hyundai’s commitment to quality is evident through its vertically integrated operations, which include processes like steel production to ensure enhanced quality control over its products. This level of control underscores Hyundai’s dedication to delivering reliable and high-quality vehicles to its customers.
Hyundai Automotive South Africa embodies a blend of tradition, innovation, and commitment to customer satisfaction, making it a sought-after employer in the automotive industry. With a focus on excellence and a track record of success, Hyundai continues to be a driving force in the automotive sector, both locally and globally.
Vision: Hyundai’s vision outlines its long-term aspirations and desired future state. While Hyundai’s official vision statement may not be explicitly stated, it can be inferred from the company’s actions and commitments. Hyundai’s vision revolves around becoming a global leader in the automotive industry by consistently delivering innovative and sustainable mobility solutions that enhance people’s lives and contribute to a better world.
Hyundai aims to achieve this vision by:
- Pioneering Innovation: Hyundai strives to lead the automotive industry in innovation, developing cutting-edge technologies and solutions that push the boundaries of what’s possible in mobility.
- Enhancing Customer Experience: Hyundai is committed to providing exceptional customer experiences, from vehicle purchase to ownership and beyond. By prioritizing customer satisfaction and understanding evolving needs, Hyundai aims to build lasting relationships with its customers.
- Promoting Sustainability: Hyundai recognizes the importance of sustainability in the automotive industry and aims to be a leader in environmental stewardship. This includes investing in eco-friendly vehicle technologies, reducing carbon emissions, and implementing sustainable manufacturing practices.
- Fostering Growth and Success: Hyundai is dedicated to fostering growth and success for its employees, partners, and stakeholders. By cultivating a culture of innovation, collaboration, and excellence, Hyundai seeks to empower individuals and organizations to thrive in a rapidly evolving automotive landscape.
Mission: Hyundai’s mission statement defines its purpose and core values, outlining the principles that guide its day-to-day operations and strategic initiatives. While Hyundai’s official mission statement may vary depending on the source, its essence revolves around the following key themes:
- Customer-Centric Approach: Hyundai is committed to putting customers at the center of everything it does. By understanding and anticipating customer needs, Hyundai strives to deliver products and services that exceed expectations and create value for customers.
- Innovation and Excellence: Hyundai embraces a culture of innovation and excellence, continuously striving to push boundaries and set new standards in the automotive industry. Whether it’s through technological advancements, design innovation, or operational excellence, Hyundai aims to stay ahead of the curve.
- Social Responsibility: Hyundai recognizes its role as a responsible corporate citizen and is committed to making a positive impact on society. This includes initiatives to support communities, promote diversity and inclusion, and contribute to sustainable development.
- Global Leadership: Hyundai aspires to be a global leader in the automotive industry, leveraging its expertise, resources, and global reach to drive positive change and shape the future of mobility on a global scale.
Job Position/Location/Ref Number:
Position: Service Advisor (Hyundai Stellenbosch)
Location: Stellenbosch, Western Cape, South Africa
Ref Number: Not specified
The role of a Service Advisor within the automotive industry is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction. Service Advisors act as the primary point of contact between customers and the service department of a dealership or automotive service center. Their responsibilities typically revolve around coordinating service appointments, assessing vehicle issues, providing cost estimates, and ensuring that customers’ needs are met efficiently and effectively.
Here’s a more detailed overview of the profession:
- Customer Interaction: Service Advisors play a vital role in building and maintaining positive relationships with customers. They greet customers, listen to their concerns, and address any questions or issues they may have regarding their vehicles.
- Service Recommendations: Based on customer concerns and vehicle inspections, Service Advisors recommend appropriate services or repairs to address any issues identified. They provide customers with detailed explanations of recommended services, including estimated costs and timelines.
- Appointment Scheduling: Service Advisors manage service appointment scheduling to ensure efficient workflow in the service department. They coordinate with technicians to allocate time slots for vehicle inspections, repairs, and maintenance tasks.
- Cost Estimation and Quoting: Service Advisors prepare cost estimates for customers based on the recommended services or repairs. They provide transparent pricing information and seek authorization from customers before proceeding with any work beyond the initial assessment.
- Documentation and Record-Keeping: Service Advisors are responsible for accurately documenting customer information, vehicle details, service history, and work performed. They ensure that all necessary paperwork, including job cards and warranty documentation, is completed correctly and filed appropriately.
- Customer Follow-Up: Service Advisors maintain regular communication with customers throughout the service process, providing updates on the status of their vehicles and addressing any additional concerns or questions that may arise.
- Sales and Upselling: While maintaining a focus on customer satisfaction, Service Advisors may also identify opportunities for upselling additional services or products that could benefit the customer or enhance the vehicle’s performance and longevity.
- Compliance and Quality Assurance: Service Advisors adhere to company policies, industry regulations, and quality standards to ensure that all services are performed safely and accurately. They may also assist with warranty claims and ensure that all necessary documentation is completed for warranty repairs.
The role of a Service Advisor requires a combination of technical knowledge, customer service skills, and organizational abilities. Successful Service Advisors are adept at managing multiple tasks, communicating effectively with customers and colleagues, and delivering high-quality service that meets or exceeds customer expectations.
Benefits:
- Competitive salary
- Opportunities for professional growth and development
- Comprehensive benefits package
- Joining a reputable and well-respected company in the automotive industry
Eligibility:
- Mid to senior-level experience in customer service and/or sales
- Proficiency in using professional sales techniques
- Strong communication and interpersonal skills
- Knowledge of automotive industry practices and procedures
- Ability to maintain high levels of customer satisfaction
- Attention to detail and ability to multitask effectively
- Compliance with company policies and procedures
Requirements:
- Minimum qualification of a high school diploma or equivalent
- Previous experience in a similar role preferred
- Familiarity with Hyundai vehicles and services is an advantage
- Must be able to work full-time on-site in Stellenbosch, Western Cape
How to Apply: Please apply only through LinkedIn by visiting the official Hyundai Automotive South Africa page. Interested candidates should submit their updated resume along with a cover letter highlighting their relevant experience and skills.
Closing Date: The deadline for job applications is not specified. However, interested candidates are encouraged to apply as soon as possible.
Official Contact: For more information about the job posting and application process, please visit the official Hyundai Automotive South Africa website at www.hyundai.co.za or contact the recruitment team at 010 248 8085.
To apply for this job please visit www.linkedin.com.