Tourism Western Australia Vacancies: Hospitality & Tourism Roles in North West

Recruiter/Employer:

Tourism Western Australia is the premier state government agency responsible for promoting Western Australia as an extraordinary holiday and business event destination. With a focus on marketing the state and developing iconic tourism experiences, Tourism WA collaborates with the private sector, industry, and government to enhance Western Australia’s tourism offerings.

Job Positions/Locations/Ref Numbers:

We are currently recruiting for various roles within the hospitality and tourism sector at Cygnet Bay Pearl Farm, located on the pristine Dampier Peninsula in Western Australia. The available positions include:

1. Guest Service Agents/Receptionists
2. Housekeepers
3. Tour Guides/Jewellery Sales (Land Tours)
4. Front of House/Bar Staff (Restaurant)
5. Kitchen Hands
6. Chefs
7. Coxswains/Tour Guides (Marine Tours)
8. Maintenance/Grounds

The profession of hospitality and tourism encompasses a wide range of roles and responsibilities aimed at providing exceptional experiences to travelers and guests. Here’s a more detailed exploration of this profession:

Scope: Hospitality and tourism professionals work across various sectors, including hotels, resorts, restaurants, tour companies, travel agencies, cruise lines, event management companies, and destination marketing organizations. Their primary goal is to ensure the comfort, satisfaction, and enjoyment of guests and travelers.

Roles and Responsibilities:

1. Guest Services: Professionals in guest services, such as guest service agents and receptionists, are often the first point of contact for guests. They handle reservations, check-ins, and inquiries, providing assistance and information to ensure a smooth and pleasant stay.
2. Housekeeping: Housekeeping staff are responsible for maintaining cleanliness and orderliness in accommodations, including guest rooms, public areas, and facilities. Their duties may include cleaning, laundry, and replenishing amenities.
3. Tourism Guides: Tourism guides lead visitors on guided tours of attractions, landmarks, and destinations. They provide informative commentary, answer questions, and ensure the safety and enjoyment of tour participants.
4. Food and Beverage Services: Professionals in food and beverage services work in restaurants, bars, and catering establishments. They may serve food and drinks, take orders, prepare meals, and ensure high standards of customer service.
5. Culinary Arts: Chefs and kitchen staff are responsible for preparing and cooking meals in restaurants, hotels, and other dining establishments. They create menus, manage kitchen operations, and maintain food safety and hygiene standards.
6. Marine Tours: Coxswains and tour guides specializing in marine tours operate boats and vessels for sightseeing, fishing, diving, or other recreational activities. They ensure the safety of passengers, provide commentary, and facilitate enjoyable experiences on the water.
7. Maintenance and Groundskeeping: Maintenance staff are responsible for the upkeep and maintenance of facilities, equipment, and grounds in hospitality establishments. They perform repairs, maintenance tasks, and landscaping duties to ensure a safe and attractive environment for guests.

Skills and Qualifications:

• Strong interpersonal and communication skills
• Customer service orientation
• Attention to detail and cleanliness
• Ability to work in a team environment
• Adaptability and flexibility
• Knowledge of local attractions and destinations
• Technical skills (e.g., operating reservation systems, cooking techniques)
• Certification or training in specific areas (e.g., first aid, food safety)

Challenges:

• Long and irregular hours, especially during peak seasons
• Dealing with demanding guests and handling complaints
• Physical demands of certain roles, such as housekeeping and culinary arts
• Keeping up with industry trends and technological advancements

Opportunities:

• Career advancement and progression within the hospitality and tourism industry
• Opportunities for international travel and cultural exchange
• Diverse range of roles and specializations to suit individual interests and skills
• Potential for entrepreneurship and business ownership in the hospitality sector

The profession of hospitality and tourism offers rewarding opportunities for individuals who are passionate about providing exceptional service and creating memorable experiences for travelers and guests. It requires a combination of skills, knowledge, and dedication to succeed in this dynamic and fast-paced industry.

Benefits:

Joining our team at Cygnet Bay Pearl Farm offers a range of benefits, including:

• Experience the remote Kimberley Coast and the unique lifestyle of the pearling industry.
• On-site accommodation and meals provided at a subsidised rate.
• Opportunity to learn about Australian South Sea Pearls and local indigenous culture.
• Staff discounts on tourism and retail products.

Eligibility:

To be eligible for these roles, candidates must meet the following minimum qualifications:

• Proven experience within a similar tourism-based role.
• Friendly, helpful, confident, and engaging personality.
• Genuine interest in providing excellent customer service.
• Strong sales focus and work ethic.
• Ability to work in a remote location and contribute to a small team environment.
• A Police Clearance or willingness to obtain one.
• Manual Licence for Guest Service Agent position.
• Minimum current unrestricted Coxswain Grade 1 for Coxswains.

Requirements:

Candidates interested in applying for these positions must submit the following documents:

• A cover letter outlining the position being applied for.
• Resume detailing relevant experience.
• Two professional references.

Please note that only shortlisted candidates will be contacted for further consideration.

How to Apply:

To apply for any of the listed positions, please submit your application documents to LinkedIn.

Closing Date:

N/A

Official Contact:

For more information about the recruitment process or the available positions, please visit our website at https://www.tourism.wa.gov.au/Pages/welcome_to_tourism_western_australia.aspx#/.

Thank you for considering a career with Tourism Western Australia. We look forward to welcoming passionate and dedicated individuals to our team at Cygnet Bay Pearl Farm.